Peak season - Frequently asked questions
Summer ballot 2018-19
Applications can be made at any time during June 2018.
Frequently asked questions
- Booking process
- Making changes
- Group bookings
- Concession rates for campsites
- Payment information
- General enquiries
- Powered sites
How does the ballot work?
The ballot is a random computer selection of the applications received. The allocation of bookings is based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.
Once bookings are finalised, all applicants will be notified of the status of their booking by email.
Successful applicants will then receive:
- an email containing details of their stay including dates, accommodation type and payment instructions
- 10 days to complete payment
Following payment, the permit and tax invoice will be emailed, this will provide details of your site number and size or accommodation type.
Please note that during the allocation period in July we are unable to respond to individual enquiries about site allocation.
What is available? What about overnight hikes?
Tidal River campsites, cabins, huts and group lodges are available to book using this system.
All other bookings (e.g. overnight hikes, wilderness retreats and the lightstation) can be made directly online.
How long can I stay?
You can apply for a maximum of 3 weeks for camping and 1 week for roofed accommodation. Bookings are in 1 week blocks, the dates are listed here.
Can I enter the camping ballot as a back up to my roofed accommodation application?
Yes. If you apply for the roofed accommodation but will accept a campsite as a second option you should enter both ballots. To ensure you are not charged twice please write in the additional notes section of your applications (the final question) that you want the campsite only if you miss out on the other ballot.
How can I improve my chances of being allocated a site?
The ballot is a random computer selection. The allocation is based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.
Site sizes vary, and large sites are in limited supply. If you choose to accept only larger sites, then you may miss out if the larger ones have already been taken by the time your application is drawn. By choosing the minimum site size required for your needs we can allocate that size or any size greater to you.
The more particular you are about the sites you will accept, the less opportunity we will have to meet your needs.
To maximise your success for a group application:
It is generally harder to meet the requirements of a large group than for individual site requests. If you are booking as a group, you will be allocated as a group. Should your group be unsuccessful, individuals in the group can specify (use the "additional requirements" field) that they are happy to accept a site which is separate from the rest of the group in order for the application to be successful.
What is the best way to apply?
The best way to apply is online. It is quick, and you can read all the relevant information before you submit your application.
What if I have difficulty when I try and register my application?
Call our Information Centre for assistance. Information Centre hours: 9.00am – 5.00pm seven days a week. Phone: 13 1963
In the event my preferences are taken, can I indicate that I would accept any other campsite?
Yes, the application form includes an opportunity for customers to elect to take any site available as allocated by Parks Victoria.
Is there a waiting list for people who miss out?
I have applied for a campsite but would like to change my preferences. Am I able to do this?
You can alter your application until the ballot closes on 30 June 2018 by following the instructions in your application receipt email.
I have applied for a campsite but have changed my mind. Can I cancel my application?
You can alter or delete your application until the ballot closes on 30 June 2018 by following the instructions in your application receipt email.
Once the ballot has closed your application is considered final. Further cancellations cannot be made until you receive your allocation in July, you can then cancel by calling our Information Centre. Please note that cancellation fees will apply. During the allocation period in July we are unable to process any alterations or cancellations.
Can I make an application for several sites for family and friends via the online registration system?
Yes. Group applications can be made via the online registration system (schools are excluded and should contact Wilsons Promontory directly). There is a maximum of 10 sites per transaction and if successful a single payment must be made on one credit card. It is the responsibility of the customer to include contact details and vehicle registration numbers for all sites. Each campsite should be registered with a different contact name.
If you choose to book and pay as a group the main contact person is liable for the payment and must arrange to collect fees from the other members of the group. It is a good idea to make all members of your group aware of the cancellation fees before you agree to book on their behalf.
I have booked several sites for groups of family and friends - how do they know which sites we have booked?
If a customer makes a booking on behalf of family or friends, it is the responsibility of the customer to advise their party which sites have been booked. It is also the responsibility of the customer to provide their party with their permit/itinerary as this will be required to gain entry to the park and campground in the first instance.
If I apply for a group, are we guaranteed sites together? What if one of our group misses out?
Successful group bookings will be allocated sites together. You will be asked during the application process if you are prepared to be separated. A group application will be either fully successful or unsuccessful.
What are concession rates for campsites?
A 10 per cent discount applies to the base price of powered and unpowered campsites for holders of eligible means-tested concession cards.
Who is eligible for concession rates?
The concession discount is available to holders of the following means-tested concession cards:
- Centrelink Health Care Card
- Centrelink Pensioner Concession card
- Veterans Affairs Gold Card for All Conditions
- Veterans Affairs Gold Card War Widow
- Veterans Affairs Gold Card TPI
- Veterans Affairs Gold card POW & EDA
- How do I apply for a concession discount?
To claim a concession discount the concession card holder must be the named person for the site.
How do I request concession rates?
You will be asked about concession rates when submitting your application. The 10 per cent discount will be applied to the booking during the site allocation process.
Note: customers requesting concession rates must be able to produce a valid concession card upon request.
Can I apply for concession rates if I am making a group booking?
Which payment methods are available?
Visa and MasterCard are accepted for payment. If you do not have a credit card, apply as normal and if your application is successful, follow the alternative payment instructions in the ballots results email.
When do I pay?
If your application is successful you will receive an email containing your the details of your stay and payment instructions. You will have 10 days to pay and secure your booking. The ballot results will be sent out in late July and early August. Group lodges and accommodation are processed first, followed by camping.
If I am successful but I changed my mind and do not want to take up my allocation can I cancel it?
Yes, although cancellation fees apply as follows: 30 days or more notice 50% of total booking amount. Less than 30 days notice 100% of total booking amount.
Are there any Park rules or regulations?
Yes - it is recommended that prior to submitting an application that applicants review the booking terms and conditions (PDF) - a link can be found at the bottom of each page of the application online.
I can't find the answer to my question. What should I do?
The information we have provided to assist you with your online booking covers most of the frequently asked questions. If you require additional information please email us at email@example.com and we will respond to you as soon as possible.
Can I apply for a powered campsite at Wilsons Prom?
Yes. 20 powered sites are available in the Tidal River campground. These are located in 2nd, 3rd & 4th Avenue (see map for details). You can select a powered site as your preference on your ballot application. These sites are charged at a higher rate than the unpowered sites. Powered site sizes vary, with the smallest site being 7x 8 metres. We will take your equipment into consideration at the time of allocation.