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Peak season bookings - FAQ


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Melbourne Cup weekend 2014

Frequently asked questions 

Booking process
Making changes 
Group bookings
Concession rates for campsites
Payment information
General enquiries
Powered sites 

Booking process

Apply online from 9am Sunday 1 February 2015.

Labour Day weekend is a three night minimum stay. Arrive Friday 6 March, depart Monday 9 March.

Easter is a four night minimum stay. Arrive Thursday 2 April, depart Monday 6 April.

Campsites at Tidal River will be allocated on a first-in first-served basis.

Allocation is determined by availability and the preferences you select within the application.

Applicants will be notified by email with the result of their application once the allocation process is complete.

What is available? What about roofed acccommodation and overnight hikes? 

Only Tidal River campsites are available using this system. Other bookings can be made by calling 13 1963.

How can I improve my chances of being allocated a site?

Sites are allocated on a first come, first served basis. Allocation is determined by availability and the preferences you select within the application.

Site sizes vary, and large sites are in limited supply. If you choose to accept only larger sites, then you may miss out if the larger ones have already been taken. By choosing the minimum site size required for your needs we can allocate that size or any size greater to you. 

The more particular you are about the sites you will accept, the less opportunity we will have to meet your needs. 

To maximise your success for a group application:

It is generally harder to meet the requirements of a large group than for individual site requests. If you are booking as a group, you will be allocated as a group. Should your group be unsuccessful, individuals in the group can specify (use the "additional requirements" field) that they are happy to accept a site which is separate from the rest of the group in order for the application to be successful. 

What is the best way to register?

The best way to register is online. Registering online is quick, and you can read all the relevant information before you submit your registration. In addition your payment will be processed using the latest in secure payment technology.

Are there alternative dates available? 

No. For bookings at other times please call 13 1963. 

What if I want to stay longer than the minimum stay? 

The nights surrounding these dates fall outside of our mandatory booking period. You may pay for the additional nights as normal on arrival at the park. 

What if I have difficulty when I try and register my application?

Call our Information Centre for assistance. Information Centre hours: 9.00am – 5.00pm seven days a week. Phone: 13 1963 

In the event my preferences are taken, can I indicate that I would accept any other campsite? 

Yes, the application form includes an opportunity for customers to elect to take any site available as allocated by Parks Victoria. 

Is there a waiting list for people who miss out? 

If sites become availble due to cancellations, online applicants who missed out will be contacted and offered the newly available sites. 

Making changes

I have applied for a campsite but would like to change my preferences. Am I able to do this?

No. All peak season applications are final. We will allocate and debit your booking shortly after you have applied. 

I have applied for a campsite but have changed my mind. Can I cancel my application? 

No. Once you have made an application it is considered final. Once you receive your allocation, you can cancel by calling our Information Centre. Please note that cancellation fees apply. 

Group bookings

Can I make an application for several sites for family and friends via the Online Registration system? 

Yes. Group applications can be made via the Online Registration system (schools excluded and should contact Wilsons Promontory directly). There is a maximum of 10 sites per transaction and if successful a single payment must be made on one credit card. It is the responsibility of the customer to include contact details and vehicle registration numbers for all sites, and if successful it is the customer's responsibility to ensure associated groups know their Booking Reference Number and allocated site number as this will be requested upon entry to the Park. Each campsite should be registered with a different contact name.

I have booked several sites for groups of family and friends - how do they know which sites we have booked? 

If a customer makes a booking on behalf of family or friends, it is the responsibility of the customer to advise their party which sites have been booked. It is also the responsibility of the customer to advise their party of the Booking Reference Number (BRN) as this will be required to gain entry to the Park and campground in the first instance. 

If I apply for a group, are we guaranteed sites together? What if one of our group misses out?

Successful group bookings will be allocated sites together. If you are prepared to be separated, please indicate in the "special requirements" section when you register. A group application will be either fully successful or unsuccessful. 

Concession rates for campsites

What are concession rates for campsites?

A 10 per cent discount applies to the base price of powered and unpowered campsites for holders of eligible means-tested concession cards.

Who is eligible for concession rates?

The concession discount is available to holders of the following means-tested concession cards:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession card
  • Veterans Affairs Gold Card for All Conditions
  • Veterans Affairs Gold Card War Widow
  • Veterans Affairs Gold Card TPI
  • Veterans Affairs Gold card POW & EDA
  • How do I apply for a concession discount?

To claim a concession discount the concession card holder must be the named person for the site.

Payment information 

Which payment methods are available? 

Visa and MasterCard are accepted for payment on this website. The applicable cards will be shown for your selection at the payment screen. 

When will my credit card be debited? 

Your card will be debited within 14 days of application. 

I don't have a credit card but I want to apply? 

Customers without credit cards should contact our Information Centre to register by phone. You will then be asked to submit payment within 7 days of notification of a successful application. Information Centre hours: 9.00am – 5.00pm AEST seven days a week. Phone: 13 1963 

If I am successful but I change my mind and do not want to take up my allocation can I cancel it? 

Yes, although cancellation fees apply as follows: 30 days or more notice 50% of total booking amount. Less than 30 days notice 100% of total booking amount.

Are my payment details secure when making an online booking?

Yes, Parks Victoria uses industry standard secure encryption software called SSL (Secure Socket Layer). 

General enquiries

Are there any Park rules or regulations? 

Yes - it is recommended that prior to submitting an application that applicants review Useful Information - a link can be found at the bottom of each page of the application online. 

What is the Booking Reference Number and do I need it? 

The Booking Reference Number (BRN) will be provided to successful applicants upon confirmation of your booking and is required to gain entry to the park and campground. For example, park staff will ask for your BRN at park entry and will use your BRN to confirm number of people in your group, fees paid etc. 

I was trying to register but my session "timed out". Why did this happen?

If after a reasonable period of time you have not completed your booking the booking process will be "timed out". Go back to the log in screen and enter your login and password again to continue your application. 

I can't find the answer to my question. What should I do?

The information we have provided to assist you with your online booking covers most of the frequently asked questions. If you require additional information please email us at and we will respond to you as soon as possible. 

Powered sites

Can I apply for a powered campsite at Wilsons Prom? 

Yes. 20 powered sites are available in the Tidal River campground. These are located in 2nd, 3rd & 4th Avenue (see map for details). You can select a powered site as your preference on your ballot application. These sites are charged at a higher rate than the unpowered sites. Powered site sizes vary, with the smallest site being 7x 8 metres. We will take your van or tent size into consideration at the time of allocation, please provide adequate equipment details on your application.