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Peak season bookings - How to apply

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Parks Victoria does not guarantee that this data is without flaw of any kind and therefore disclaims all liability which may arise from you relying upon this information

Summer ballot 2014-15

Applications have now closed. Applicants will be notified by email with the result of their application once the allocation process has been completed.

What is the ballot?
How does it work?
Check ballot dates
Enter contact details
Enter your accommodation requirements
Making group bookings (optional)
Applying for concession rates (campsites only)
Enter payment details
Update contact details
Update application details
Cancel (delete) an application
Where do I go for extra assistance?

 

What is the ballot?


Due to the high demand for camping and accommodation at Tidal River during summer school holidays, a ballot system is run to allow all applicants an equal chance of reserving camping and accommodation during this popular period.

How does it work?


The ballot is a random computer selection. The allocation is based on where your application is situated in the randomised queue and the remaining availability that matches your preferences.

To enter the ballot customers register their details (name, address, phone number etc.), enter their ballot preferences and pay via credit card. Customers who do not have a credit card can call our Information Centre on 13 1963.

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Check ballot dates


Step 1:
Check that the Ballot is still open by viewing the ‘Open Ballots' section of the screen. This will show you the closing date and time of the ballot to ensure that you can complete your application on time.

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Enter contact details


Step 1:
Select the Register button.

Note: Registering will enable you to receive an email confirmation of your application. Additionally, you will be able to access your application to make any changes or even cancel your application at a later date.

Step 2: Enter your login details into the fields provided. Enter your email address into the ‘Email' field and select a password that you can remember.

Login details

Note: The login details you enter will enable you to log into the Ballot site at any time to view, edit or delete your application.

Step 3: Enter your Contact details into the fields provided.

Contact details

This information is necessary to ensure that we can contact you if we need to clarify any information on your application.

Ensure that you enter a value into all of the fields marked with a *. These fields are compulsory, and you will not be able to continue unless all contain a value. You must also ensure that you enter at least one contact phone number.

Step 4: Select the ‘I would like to receive future communications…' checkbox if you would like receive future information about accommodation at Tidal River and other general park information from Parks Victoria

Step 5: Select the Save & Create Application button to complete an application. OR

Step 6: Select the Save & Exit button to save your login and contact details and complete your application details later.

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Enter your requirements


Step 1:
 Select a 'ballot' from the drop down list.

Choose a holiday period

To apply for a ‘Campsite', select the ‘Camping Ballot.
To apply for ‘Roofed Accommodation' e.g. Cabins, select the ‘Roofed Accommodation Ballot
To apply for a group lodge (for 12 or 24 or 30 people), select the ‘Lodge Ballot'

Step 2: Select the Proceed button to continue.

Step 3: Enter your details into the fields provided.

Accommodation/site details
If you are completing a group application, ensure that you include specific contact details for each site you are applying for.

Step 4: Enter your accommodation and date preferences into the fields provided. Failing to indicate a preference, will result in you being allocated whatever is available.

Hint: Selecting the ‘What do these weeks represent' link will provide dates for each of the week numbers.

Selecting the ‘Campsite Map' link will open a map of the Tidal River Campsite.

NB: It is advised that when applying for campsites, that the smallest campsite suitable is selected. This will increase your chance of being successful in being allocated a site.

Hint: If you have only one preference, select the ‘No other preference' option from the ‘Second Preference' drop down list.

Step 5: Enter any additional information into the ‘Additional/Information Requirements ' field. E.g. "concession rates required" (see section below for more info on concession rates).

Step 6: Select the ‘Accept any site' checkbox if you are happy to accept a site allocated by the park, if your preferences are not available.

Step 7: Select the "I accept the Terms and Conditions governing this application and acknowledge that this application does not guarantee that I will be allocated a site." Accept the Terms & Conditions by selecting the checkbox. Make sure you have read and understand the Terms and Conditions and have read the cancellation and transfer policies.

Important: This checkbox must be selected before an application can be submitted.

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Making group bookings (optional)


Step 1:
If you wish to apply for multiple sites, e.g. you are making a group booking, select the Save & Add Another Site button after you complete the application for your first site.

Step 2: Enter the details for your party information and date and site preferences into the fields provided.

Important: Ensure that you enter a contact name, phone number and vehicle registration site into the "Site Contact, Phone & Vehicle Registration" box. This will assist us to locate your site when you check in at Wilsons Promontory.

Step 3: Select the Save & Add Another Site button to add other additional sites to your application. You can apply for up to 10 sites within 1 application. Each additional site must have a different contact name listed.

Step 4: When you have entered all of your accommodation requirements, select the Payment Details link to continue.

 

Applying for concession rates (campsites only)

A 10 per cent discount applies to the base price of powered and unpowered campsites for holders of eligible means-tested concession cards. Eligible cards include:

  • Centrelink Health Care Card
  • Centrelink Pensioner Concession card
  • Veterans Affairs Gold Card for All Conditions
  • Veterans Affairs Gold Card War Widow
  • Veterans Affairs Gold Card TPI
  • Veterans Affairs Gold card POW & EDA

To request concession rates please type "concession rate required" into the 'additional requirements' field when entering your site preferences.

applying for concession rates

To claim the concession discount the concession card holder must be the named person for the site.

Customers requesting concession rates must be able to produce a valid concession card upon request.

For group bookings, the concession discount only applies to the site occupied by the concession card holder. You must request a concession rate for each individual site request where the discount is to be applied.

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Enter payment details


To apply online you will need a valid credit card that does not expire before August 2013.

Your credit card will be charged 100% of the fees for the allocated site upon successful application. Please ensure that you have the funds available in your account.

If you do not have a credit card, contact the Parks Victoria Information Centre on 13 1963.

Step 1: View the Maximum Payment amount. This value will display the maximum dollar amount you can be charged if your payment is successful. If you have not selected any accommodation preferences, this value will display the most expensive accommodation type for the ballot. E.g. For the roofed accommodation ballot, this will display prices for cabins. For the camping ballot this will display the cost of a powered campsite.

Step 2: Enter your credit card details into the fields provided.

Step 3: Select the Submit Application button to submit the application. The application details are then displayed.

Step 4: Review the application details and ensure that all is correct. A reference number is provided. This number should be recorded for future enquiries.

You will also receive an email notification of your application.

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Update contact details


You can update your contact details once you are logged in.

Step 1: Select ‘My Details' from the menu.

My details

Step 2: Select the Edit button.

Step 3: Update your details as required.

Step 4: Select the Save button to save your changes.

IMPORTANT: Please ensure that your contact name, address and phone number are correct. The contact details on the system at the time the ballot closes will remain attached to that application.

Update application details

Upon login, a list of your currently applications will be displayed, sorted by ‘reference number'. You can update or delete any of these applications until the Ballot close date.

Step 1: Upon login, a list of your current applications will be displayed.

Locate the reference number you wish to update and select the ‘Edit' link.

Hint: to view your application, select the 'View' link.

Step 2: Update your details as required.

Step 3: Select the Payment Details button to continue.

Step 4: Confirm the ‘Maximum Payment Amount' field is updated correctly, then re-enter your credit card details.

Step 5: Select the Submit Application button to submit the application.

Cancel (delete) an application

Step 1: Upon login, a list of your current applications will be displayed.

Locate the reference number you wish to update and select the ‘Edit' link.

Hint: to view your application, select the 'View' link.

Step 2: Locate the reference number you wish to remove and select the 'Delete' link.

Step 3: A confirmation message will be displayed asking you to confirm that you wish to delete the application. Click the Delete button to delete the application.

NB: If you have selected ‘Delete' by accident, you can select the ‘Cancel' button to return to the previous screen.

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Where do I go for extra assistance?


If you have any further questions about the peak season application process please read our Frequently Asked Questions page or Contact Us.