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Tour operators and activity providers

Commercial tour operators and activity providers on Parks Victoria and Department of Environment, Land, Water and Planning (DELWP) managed land.

Tour operator and activity provider licences are the official approval, required by legislation, provided to a person or business to conduct organised tours and recreational activities, including training, for profit on public land.

Licence requirements

Any person or business conducting an organised tour or recreational activity, including training, for profit on public land in Victoria requires a tour operator and activity provider licence.

Parks Victoria issues and administers tour operator licensing on public land in Victoria on behalf of Department of Environment, Land, Water and Planning (DELWP) and Parks Victoria including on Victorian state waters and inland waterways.

Where organisations or individuals provide services for no commercial financial gain, such as a member only service (e.g. a bushwalking club that provides a leader) or public or private transport, or where an itinerary (including a public land destination) has no guided tour as part of the service, a licence is not required.

For more information on tour operators and activity provider licence requirements go to the Department of Environment, Land, Water and Planning (DELWP).

Applications

Apply online via ParkConnect

Supporting documentation required to apply

Note: Without the above documentation Parks Victoria is unable to finalise your application.

Fees

Tour operators and activity providers are required to pay fees for:

  • Licence administration
  • Visitations (use fees)

The non- negotiable licence administration fee applies to all licence applications received within each financial year non pro-rata. For a standard licence greater than one year the administration fee can be invoiced as an upfront fee or on an annual basis.

The visitations (use fee) is the numbers of persons who participate in tours and activities. Regulations prescribe an annual cap on the total visitation (use fees) a tour operator is required to pay. Visitations are invoiced on a quarterly or annual basis.

The fees are reflective of the need to effectively manage environmental and public safety issues as well as allow public land managers to recover a reasonable proportion of costs that arise from nature-based tourism, in recognition of the health, cultural, and educational benefits of activities provided on public land.

The tiered fee schedule below indicates the administration fees for annual, annual greater than one year, 3, 5 and 10 years licences. As well as visitation (use fees) for children, adults and the capped use fee.

2019-20 fee schedule

Category

2019-20 fee

1 year licence administration fee

$307.80

Standard licence greater than one year (per year) administration fee

$241.40

3 year licence administration fee

(must be a licence holder with a good record for 3 or more consecutive years to qualify)

$724.20

5 year licence administration fee

(requires accreditation to qualify)

$1,207.00

10 year licence administration fee

(requires accreditation to qualify)

$2,414.00

Adult visitation (use fee)

$2.40

Child visitation (use fee) including student

$1.60

Capped use fee

$15,087.50

Tours and activities

Tour operators and activity providers are required to submit a Tour schedule (PDF 256KB) as part of their application including all locations and activities that they are operating on public land.

Site maps are to accompany Tour schedules in all applications which include all trails, sites and activity locations. To help create site maps you can use the following online mapping sites:

Advanced notice and group activity statement

Depending on the type of activity and location a condition of the licence will stipulate the submission of a Group activity statement form (PDF 236KB), to be submitted prior to undertaking the activity.

Accidents

Accidents can happen while operating and it is a requirement of the licencee to submit an Incident response form (PDF 60.4KB) by email to LTOlicensing@parks.vic.gov.au as acknowledgment of the incident:

More information